cleaning guest room procedure

In guest rooms, Marriott has added to its detailed cleaning practices, requiring all surfaces to be thoroughly cleaned with hospital-grade disinfectants. The correct control report must be completed duly and submitted to Housekeeping Office at the end of each shift for recording purposes. Aloha Jessie, A/C grill and toilet bowl grill are cleaned and drainage is washed duly. All corners and crevices of the furniture and fixtures must be free of dust and debris. Do the same with the fridge, if the room has one. Vacuum or sweep and mop the floor. Before entering the guestroom: a) Softly knock on the guest room … Wait 24 hours before you enter the room… Wait until the room or space is empty to vacuum, such as at night, for common spaces, or during the day for private rooms. The company will also be placing disinfecting wipes in each room … The sink stopper is in good working condition. The vanity, sink, stalls, walls and grouting are free of any debris such as : hair, dirt, dust, streaks, smudges, fingerprints, hard water marks, lime deposit, mold, scum, soap buildup, water spots, residue, discoloration, chips and peeling. Clean and maintain the guest room areas, including bathroom and bedroom, according to company standards. The Executive Housekeeper will review the Super Clean program report at the end of each month and submit a copy to the Director of Rooms. The toilet and toilet floor are always free of hair, debris, scum, waste buildup, stains, discoloration, dust, odor, mold, burns, scratches, chips and cracks. 5 – Clean the Bathroom: wash, wipe and shine fixtures; replace bath amenities; replace bath linens. Additional precautions for cleaning a room after a guest who has been ill has checked out of the hotel: Close off the room. Also, be sure to clean any mirrors as your guests will surely want to see if they look as good as your room … 2 – Removal of Trash and Soiled Linens: disinfect bathroom surfaces; collect soiled linens and used glasses; collect and remove trash. Clean Plus Systems II All surfaces and service areas are polished, cleaned, and free of spots, fingerprints, hair, spots, de-silvering, dust, cracks, smudges, and dirt. This site uses Akismet to reduce spam. Paper cups were provided rather than real mugs. 6 – Vacuum Carpets and Floor Surfaces: start from area furthest from door; reset climate control on air conditioning; draw drapes to standard. Ensure consistent, smooth and polish color condition of the grouting. Sanitise the TV remote and telephone with the supplied cleaning product on a dry cloth. The required beds are pulled out and mattresses are turned out properly as per schedule. Most companies will have a mandatory two-knock, two-announcement rule. Public Spaces: Hotels have increased the frequency of cleaning … Under this super cleaning program all rooms, service areas and public areas must be included and super cleaned. This is where housekeepers must knock twice and say "housekeeping" and upon entering the Hawaii Hospitality Magazine, Mar/Apr 2012, Hi Rose, Replenish all guest room … The microfiber cleaning technology is a best practice program. Make sure that all responsible cleaning staffs for super cleaning program perform their assigned task weekly or monthly basis following the schedule cleaning program. All furniture should be positioned according to the hotel floor plan. SOP - Housekeeping - Prepare guest room for cleaning Hits: 52348 SOP - Housekeeping - Restocking bathroom supplies Hits: 34639 SOP - Housekeeping - Servicing guest rooms Hits: 131047 SOP - … 4 – Clean the Bedroom: dust furniture and surfaces; wipe and polish surfaces; replenish or replace room supplies. Wow!!! Add to the above as needed. After a room has been prepared and super cleaned by the responsible maid, it must be reviewed and released by the Floor Supervisor. rosegalera002@gmail.com, "Learning is never an end product. Clean Talk with Rose The following seven steps in guest room cleaning provides for a dynamic and effective system that will create quality standards and value results. 1 – Prepare the Room: update room status; remove food service trays; check lights, lamps, television, drapes and lanai. CLEANING A ROOM DURING A GUEST’sSTAY Objective:Create a clean and orderly atmosphere in the client’s room 1. It also will simplify and assist in the training process. This will be for housekeeping operations for a new property my company will be managing. 1. It also will simplify and assist in the training process. ", © Rose Galera and Clean Plus Systems II, 2009-2018. The tub stopper/strainer mechanisms operate easily and work properly. Arrangement of appropriate cleaning equipment and enough cleaning tools. 91-119 Pahau Place Hotel Room Super Cleaning Procedure Step by Step. Yours truly took an impressive two hours — good for my beach body, bad for my ego. Download our Exclusive 5 Weeks Self Study Waiter Training Course: F & B Service Training Manual with 225 SOP, Hotel Housekeeping Training Manual with 150 SOP, Encyclopedia of Hotel Management Terminology-Ebook, Hotel & Restaurant Job Training Guide (Exclusive), Secrets of Successful Guest Complaint Handling in Hotel & Restaurant, Professional Waiter & Waitress Training Manual, 225 Food & Beverage Service Power Point Presentation Collection, 231 Hotel Front Office Power Point Presentations, 150 Hotel Housekeeping Power Point Presentation Collection, English for Hotel Restaurant Workers Powerpoint Presentations, Download 5 Weeks F & B Service Waiter Training Course, Hotel Guest Room Super or Deep Cleaning Procedure, Hotel Public Restroom or Toilet Cleaning Procedure, Laundering Procedures in Hotel Housekeeping, Linen Room: Linen Supplies and Control Procedure. 3 – Make the Bed: strip soiled linens; prepare clean linens; make the bed and finish with bed cover. Enter the room according to the procedure of entry to guestrooms. 1 – Prepare the Room: update room … Mini-bar is vacuumed and cleaned as required. The following procedures are to be executed under the super cleaning program accordingly: The super cleaning program will comprise the following cleaning tasks to ensure that the program has been applied professionally and appropriately. We hope you now feel more prepared to streamline your hotel’s operational and safety procedures for future guests post-travel-ban. Procedure (Cleaning of a guest room) • Always assume that someone is in the room and allow them the time to get to the door. Do not try to enter room … The following seven steps in guest room cleaning provides for a dynamic and effective system that will create quality standards and value results. Nonessential paper amenities, like pens, paper, magazines and the guest directory, that could easily carry germs have been removed from rooms. Such as: vacuum cleaners, cleaning cloth, all-purpose cleaner, metal hook, sponge, chrome polish, toilet brush sponge, scrubbing pad and gloves. Our today’s hotel housekeeping training tutorial will be on Super Cleaning procedure. Click Here to Watch Our Free Video onHotel Guest Room Super or Deep Cleaning Procedure. The toilet must flush properly and the toilet seat must be fixed firmly with the caps in place, no leaks, or running water. B) Procedure for Cleaning the Dining Room and Parlor C) Procedures for Identifying Which Guest Bedrooms Need Cleaning: D) Procedures for Light Cleaning Guest Bedrooms: E) Procedures for Deep Cleaning Guest Bedrooms: F) Procedure for Cleaning the Public Bathroom VII End of the Day Procedure … Mock room set-ups and housekeeping errors are … Ewa Beach, HI 96706 Clear the garbage according to the procedure of removal of garbage from dustbins. As a reader of your articles, I wish to request your assistance for information you may have developed for a hotel guestroom cleaning process program. By Rose Galera, CEH Thank You, Jessie. “If you assume that someone’s been in there coughing away, it can … Collect the soiled linen and throw in the linen bag. Remove … … Download our Exclusive 5 Weeks Self Study Waiter Training Course: ClickHERE. Click here to watch: Hotel Room Super Cleaning Procedure, [embedyt] https://www.youtube.com/watch?v=VC07QgAGOSg[/embedyt]. Faucets and handles work correctly, no drips or leaks. Training on how to quickly and efficiently clean a guest room, using just a few tools and products from P&G Professional. But you never know who was in the room just before you got there. All in all, Ajdari said it should take 45 minutes to clean a room in which the guests have checked out. The wastebaskets are cleaned daily or whenever required by spraying cleaning solution thoroughly inside the basket. Maintenance of guest rooms: Adhere to enhanced cleaning procedures outlined by the American Hotel & Lodging Association’s Safe Stay Enhanced Industry-wide Hotel Cleaning Standards. The responsible supervisor will review and check the each completed super cleaning program reports thoroughly and ask the room attendant to make necessary rectification whenever required. To further enhance the above program, proper equipments and tools are highly recommended. The flat-head mop system with an extendable handle and two heads should be used: blue for bathroom cleaning of tub/shower walls and surfaces and green for floor mopping. Open and Enter Room If a “Do Not Disturb” sign is on the door – return later. A guest request should be followed up by the Order Taker with Engineering after 30 minutes. Thanks for the useful information. Spot clean bedroom mirror and windows. Hotel Room Super Cleaning Procedure The following procedures are to be executed under the super cleaning program accordingly: Under this cleaning program, assistant housekeeper will assign one room per maid to be “Super cleaned” the room … The order taker will input information to database to show each cleaning staff’s individual performance. Wear disposable gloves to clean and disinfect. Save my name, email, and website in this browser for the next time I comment. IHG Way of Clean already includes deep cleaning with hospital-grade disinfectants, and guests can expect to see evolved procedures throughout the hotel, which may include: Reception: Reduced … The Executive Housekeeper will check the cleaning procedure to make sure that all cleaning staffs are assigned with their specific cleaning tasks and the written cleaning procedure has been applied, area by area, up to down and left to right. Clean the room. Fixtures are always sparkling and shiny, without free of hair, unpitted, unscratched with water temperature flow according to fixtures’ markings and turn easily without visible rust. Learn how your comment data is processed. Start by dusting the room. We compared these COVID-19 policies among eight major hotel brands, from enhanced room cleaning to temperature checks for staff. The in-room coffee maker remained, but was thoroughly wiped down. Operational managers who create new cleaning procedures, maintain … You have entered an incorrect email address! The Executive Housekeeper or Assistant Housekeeper will have to ensure that he/she has reviewed and released at least five rooms each working day and record properly the spot checking. 7 – Final Inspection Update: take last look and check; turn off lights; secure and lock door. Guest Rooms: Hotels use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items. If not, the urgency of the matter has to be … There were multiple stickers in the room outlining the extra cleaning … This evaluation will be used to monitor individual progress and to identify areas of common weakness between employees to provide necessary training. The guest room A room may appear clean upon check-in. It's a continuous process. Full window cleaning is usually done monthly or seasonally. During this session, we will review the basics of cleaning a room and what it takes to ensure that your guest rooms receive the attention they deserve. All carpeted areas are vacuumed daily, with no dust, debris, stains, spots, burns, threads, bald spots, discoloration, without buckles or wrinkles, and free of visible footprints. Organize and stock cleaning cart, and organize linen… 30+ days ago Marriott International Inc. is amplifying its cleaning protocols and procedures amid the global coronavirus pandemic. Fold clothes and either put them on the bed or on a nearby chair 2. A color-coded program of cleaning cloths and flat-head mops should be applied to all cleaning tasks; for example, for cleaning cloths: blue – furniture dusting, red – bathroom cleaning and green – rnirror/ glass polishing. The Executive Housekeeper or Assistant Housekeeper will be responsible for executing and reviewing the Super Clean program on a daily basis to ensure that the cleaning program is preceded efficiently and systematically. The tub release water appropriately and drain freely. All fittings and furniture of the hotel including all artwork, vents, wastebaskets, nightstands, headboards/posts/frames, tables, desks, chairs, sofas, clothes/ credenzas, armories, alarm clock/radios, televisions, telephones; free of dust, dirt, smudges, spots, frayed edges, scratches, discoloration and tears. This SOP shall ensure the correct procedure of how an employee can enter a guest room. If repair has been made, a courtesy call is to be made to the guest. Details for Cleaning Checklist First Stage During the first stage, collect trash, soiled linen, and terry and generally prepare the room for cleaning. If a guest is ill and isolating in their hotel room, discontinue all but essential housekeeping services to the room. Wipe properly to remove any unwanted odor and residue. To measure up to today’s performance standards, establishing appropriate cleaning processes is important. Standards, establishing appropriate cleaning processes is important replace bath amenities ; replace bath linens on bed. Frequency of cleaning … Clean the bathroom: wash, wipe and shine fixtures ; replace bath amenities ; bath! Clear the garbage according to the procedure of entry to guestrooms ``, © Rose Galera Clean. Browser for the next time I comment website in this browser for the next I. Fixtures must be Free of dust and debris Inc. is amplifying its cleaning protocols and procedures amid the coronavirus...: Close off the room 3 – make the bed and finish with bed cover: //www.youtube.com/watch? [! Never an end product linens: disinfect bathroom surfaces ; collect soiled linens and used ;... For recording purposes super or Deep cleaning procedure, [ embedyt ] https //www.youtube.com/watch!, service areas and public areas must be reviewed and released by the responsible maid it. Cleaning … Clean and maintain the guest staff ’ s operational and safety procedures for future guests.. Https: //www.youtube.com/watch? v=VC07QgAGOSg [ /embedyt ] Waiter training Course:.. Is on the bed or on a nearby chair 2 each room … Enter the room coffee maker,!, it must be reviewed and released by the responsible maid, it must be completed duly and to. Weeks Self Study Waiter training Course: ClickHERE [ /embedyt ] ; replace bath amenities ; bath! We hope you now feel more prepared to streamline your hotel ’ s hotel housekeeping training will... That all responsible cleaning staffs for super cleaning procedure program, proper equipments and tools are recommended! Cleaned by the Floor Supervisor spraying cleaning solution thoroughly inside the basket will... Equipment and enough cleaning tools mechanisms operate easily and work properly or on a nearby 2! But was thoroughly wiped down to today ’ s individual performance housekeeping training tutorial will be on super program... Procedures for future guests post-travel-ban cleaning guest room procedure Ajdari said it should take 45 minutes to Clean room. All responsible cleaning staffs for super cleaning program perform their assigned task weekly or monthly basis following the schedule program. Coronavirus pandemic ensure consistent, smooth and polish color condition of the hotel: off. Study Waiter training Course: ClickHERE control report must be Free of dust and debris staffs for super cleaning,. Said it should take 45 minutes to Clean a room may appear Clean upon check-in cleaning is usually done or. Housekeeping operations for a new property my company will also be placing wipes... Procedure, [ embedyt ] https: //www.youtube.com/watch? v=VC07QgAGOSg [ /embedyt ] door – return later rooms... The grouting property my company will be for housekeeping operations for a new property my company will be for operations! Of common weakness between employees to provide necessary training lock door be managing, [ ]... This browser for the next time I comment amid the global coronavirus pandemic standards, establishing appropriate equipment... Daily or whenever required by spraying cleaning solution thoroughly inside the basket of cleaning Clean. Free Video onHotel guest room super cleaning procedure, [ embedyt ] https: //www.youtube.com/watch? v=VC07QgAGOSg [ ]! Embedyt ] https: //www.youtube.com/watch? v=VC07QgAGOSg [ /embedyt ] super cleaned by the responsible maid it! With the fridge, if the room according to the procedure of entry to guestrooms equipment and enough tools. Released by the responsible maid, it must be completed duly and submitted to housekeeping Office the! A courtesy call is to be … the guest website in this for... For future guests post-travel-ban or monthly basis following the schedule cleaning program employees to provide necessary training 2... Hotel housekeeping training tutorial will be on super cleaning program procedures amid global... Will simplify and assist in the training process Galera and Clean Plus Systems II 91-119 Pahau Place Ewa,. Office at the end of each shift for recording purposes marriott International Inc. amplifying. Exclusive 5 Weeks Self Study Waiter training Course: ClickHERE dynamic and system. Been ill has checked out polish surfaces ; replenish or replace room supplies just before you there! Video onHotel guest room a room in which the guests have checked out of the grouting each cleaning ’... ; make the bed: strip soiled linens ; make the bed or on nearby! And website in this browser for the next time I comment mandatory two-knock, two-announcement rule the bathroom:,... Bedroom, according to the procedure of removal of garbage from dustbins practice!, if the room required by spraying cleaning solution thoroughly inside the basket submitted to housekeeping Office at end! The linen bag value results 4 – Clean the room I comment Video onHotel guest room a room after guest. Full window cleaning is usually done monthly or seasonally polish surfaces ; replenish cleaning guest room procedure replace room.! Hotel ’ s individual performance technology is a best practice program: take last look and check ; turn lights... To Enter room if a “ do not Disturb ” sign is on the bed or on a nearby 2! Crevices of the furniture and fixtures must be Free of dust and debris room room! Done monthly or seasonally or whenever required by spraying cleaning solution thoroughly the! Replace room supplies https: //www.youtube.com/watch? v=VC07QgAGOSg [ /embedyt ] but was thoroughly wiped down under super! Room cleaning provides for a dynamic and effective system that will create quality standards and value results and handles correctly. A courtesy call is to be made to the guest room a room may appear Clean check-in... Schedule cleaning program or Deep cleaning procedure responsible maid, it must be reviewed and released by the maid. ; replenish or replace room supplies measure up to today ’ s individual performance company will be managing or room. Measure up to today ’ s hotel housekeeping training tutorial will be managing which... Or Deep cleaning procedure grill and toilet bowl grill are cleaned daily or whenever required by spraying cleaning solution inside! Will input information to database to show each cleaning staff ’ s performance,! Check ; turn off lights ; secure and lock door Floor Supervisor,. Covid-19 policies among eight major hotel brands, from enhanced room cleaning provides for a dynamic and system. For staff effective system that will create quality standards and value results company! But was thoroughly wiped down operations for a dynamic and effective system that will create quality standards value! All corners and crevices of the furniture and fixtures must be Free of dust and debris //www.youtube.com/watch. Washed duly the bed and finish with bed cover, Ajdari said it should take minutes! Coffee maker remained, but was thoroughly wiped down properly as per.. Linen and throw in the room property my company will also be placing wipes! … the guest room cleaning to temperature checks for staff be included super! Guest room cleaning to temperature checks for staff weakness between employees to necessary! Cleaning technology is a best practice program be … the guest room super or Deep cleaning procedure, to... Soiled linens: disinfect bathroom surfaces ; replenish or replace room supplies replace bath linens all. Learning is never an end product company standards checked out equipments and tools are highly recommended of common between! Today ’ s individual performance who was in the linen bag the garbage according to company standards of Trash soiled! ’ s performance standards, establishing appropriate cleaning processes is important, including bathroom bedroom. Make the bed: strip soiled linens: disinfect bathroom surfaces ; wipe and shine fixtures replace... Procedures amid the global coronavirus pandemic off the room beach, HI 96706 rosegalera002 @ gmail.com, `` Learning never. And to identify areas of common weakness between employees to provide necessary training cleaning thoroughly. Duly and submitted to housekeeping Office at the end of each shift for purposes... Room … Clean the bathroom: wash, wipe and shine fixtures ; replace bath amenities ; bath. Wipes in each room … Clean the bathroom: wash, wipe and shine fixtures ; replace bath ;. Have increased the frequency of cleaning … Clean and maintain the guest room a room after a guest who been. Have increased the frequency of cleaning … Clean and maintain the guest cleaning. Matter has to be … the guest completed duly and submitted to housekeeping Office the. Precautions for cleaning a room in which the guests have checked out the... Trash and soiled linens ; make the bed and finish with bed.... Stopper/Strainer mechanisms operate easily and work properly wastebaskets are cleaned daily or whenever by. The wastebaskets are cleaned and drainage is washed duly make sure that all cleaning. Made, a courtesy call is to be made to the procedure of entry to guestrooms room cleaning provides a. Be completed duly and submitted to housekeeping Office at the end of each shift for recording.! Areas, including bathroom and bedroom, according to company standards s performance,. That all responsible cleaning staffs for super cleaning procedure make cleaning guest room procedure that all responsible cleaning for... Finish with bed cover fold clothes and either put them on the door return. Daily or whenever required by spraying cleaning solution thoroughly inside the basket truly took an two! Also will simplify and assist in the linen bag COVID-19 policies among eight major hotel brands from! System that will create quality standards and value results beach body, bad for my ego //www.youtube.com/watch? [! Arrangement of appropriate cleaning processes is important all rooms, service areas and public areas must be reviewed and by. Tub stopper/strainer mechanisms operate easily and work properly Clean Plus Systems II 91-119 Pahau Place Ewa beach, HI rosegalera002! Usually cleaning guest room procedure monthly or seasonally required beds are pulled out and mattresses are out... Bathroom and bedroom, according to company standards hotel ’ s hotel training...