They offer free SSL, managed WordPress, and 24/7 support (phone/email/chat) for all customers. Customer support is also strong: A2 Hosting's Guru Grew support team is available 24 hours a day, seven days a week, 365 days a year by phone, email, online chat or ticket. SiteGround Site Tools - is it Worth for Hosting? - WebNots Does SiteGround Provide a High-Speed Hosting Service? On another host, I have been using Akeeba Backup to FTP the backup file to a remote Synology NAS FTP server behind a dynamic . For years their first tier support was horrible. Their servers used to be great too, but unfortunately this has changed dramatically for the worse. They help out with issues they don't need to, and they go as far as fixing WordPress issues for you. I had a few issues with my websites and both of them solved them very quickly. A (SiteGround) ticket to hell concl'd - Beyond SiteGround tickets btw are created by their expert admins who take pride in the tickets they successfully complete for you, so you have a real person to respond to with any questions. We've written this comprehensive SiteGround review after testing all major WordPress hosts and hosting with SiteGround for five years. They have capable and well-prepared people in their support team who are friendly and hold a positive attitude. In addition, the SiteGround support system is pretty fast and reliable. SiteGround Review - The Good, the Bad, and the Everything Else Currently, SiteGround has 400+ Employees, processes 3000+ Chat Support Requests, 1500+ Support Tickets/Emails, and 1000+ Phone Calls every single day. Browser Not Supported. Yearly, that's $179.88, $299.98, and $539.98. Sofia (Bulgaria) SiteGround Hosting EOOD. SiteGround - WordCamp US 2021 SiteGround Pricing. Because MariaDB Support Engineers have experience as DBAs and developers, our first-line support personnel are the experts in MariaDB as well as MySQL. Both services offer 24/7 customer support. Upon renewal, monthly pricing increases from $6.99 to $14.99 (StartUp), $9.99 to $24.99 (GrowBig), and $14.99 to $39.99 (GoGeek). SiteGround has focused a lot on the WordPress community offering lots of extra performance and features for WordPress users from their smallest plans on up. SiteGround engineered an in-house chat software that allows users to select and rate thoroughly vetted customer service agents with whom they've worked previously. Our Support Engineers are tightly integrated with the MariaDB engineering team. When it comes to loading speed and uptime, Siteground looks flawless. Winner: While InMotion doesn't offer ticket support, SiteGround offers help desk tickets. Consumers satisfied with SiteGround most frequently mention customer service, support team and response time. So If website owners run across any trouble or need any assistance, SiteGround provides a 24/7 support service. Enable JavaScript to Continue . SiteGround offers phone support to its clients for Sales, Billing and Technical inquiries. The average response time for a support ticket is 8 hours! Thank you. SiteGround is shocking in how fast they are to respond. Tickets are a really useful option to have for for finicky technical issues, and SiteGround's 10-minute reply guarantee is a rarity. SiteGround used to have great support, but not anymore. Siteground is responsive to support tickets and our website is so much faster on this setup than on our old hosting site. Their team will also assist with site migration (a service that I have taken advantage of in the past and was thoroughly pleased with). However, this support is mainly for WordPress beginners for solving common WordPress issues and popular WordPress themes and plugins. Support and Priority Support. Table of Contents show. Thanks! Both SiteGround and A2 Hosting offer Money Back Guarantees. A2 Hosting has their Guru Crew and SiteGround has one of the most intensive training programs for their customer . My opinion of SiteGround just dropped even more. UPDATE: This method of contacting them no longer works and they've complicated it even more. SiteGround offers Shared, Reseller, VPS, Dedicated, Cloud and WordPress hosting. Indeed, Siteground support is not as good as they were several years ago. SiteGround Security. In addition to 24/7 phone and live chat support and its own knowledge base, SiteGround also offers dedicated tutorials for different tasks and tools, to help you take your site to the next level. SiteGround offers 24/7 support via live chat, phone, and a helpdesk ticketing system. They are literally fast and customer support as per their claim. When you pay for SiteGround, you only get the intro price for 1-3 years. SiteGround is partnered with Google Cloud, and so you can get an ultra-fast network with SSD persistent . ; Announced a giveaway of tickets for a football match. The company wrote its own ticketing system, as well, which comprises an algorithm designed to select appropriate technical support representatives for specific tasks. Today they host over 2 million websites, and process over 1500 support tickets, 1000 phone calls, and 3000 chat requests per day. A2 Hosting vs SiteGround: Customer Support. SiteGround Support. Got SiteGround suspension email?Is your Siteground account suspended due to malware infection? Performance. To provide the ultimate experience for you, we have designed our platform with the latest technology available. SiteGround offers you the following benefits: you can contract the service for periods from 1 month to 36 months with discounts for each option. Their customer support includes 24/7 phone, live chat, and ticket-based email support. Clean all WordPress sites hosted under your Siteground account You can reach our phone representatives by logging into your Client Area and clicking on the question mark icon, located at the top right of each page.Please choose the category that best fits your specific issue and follow the flow. Once you have removed all of the malware then you can ask Siteground support using the same support ticket to re-scan your website. Ticket Support: Email Support: Phone Support: Live Chat: Free Website Migration: Priority Support Available: Customer support is one of the strengths of both A2 Hosting and SiteGround. The ticket. ; Won the silver award for Best WordPress Hosting at the Monster's Awards, and its Security Plugin won the silver award for Best Security. The support used to be excellent, but in the past year it's gotten terrible. SiteGround support In comparison, Namecheap offers 24/7 live chat and a ticket system, as well as video tutorials, but those are only available on YouTube. Speed InMotion and SiteGround both have their own and customizable pricing plan. That gives them direct access . Currently, they've grown their staff to over 400 employees. The SiteGround live chat, 24/7 tickets, and phone support are some charms of using it. Tickets are a really useful option to have for for finicky technical issues, and SiteGround's 10-minute reply guarantee is a rarity. You get support tickets filled out faster than you can say "server" and an attention to detail that goes above and beyond. With SiteGround, you don't have to wait more than a few seconds for the next available operator. In our guide, learn about various reasons for suspended siteground account & how to fix siteground web host suspended site issue. They always have someone available to answer a chat or to pick up the phone whenever someone needs assistance. He was pleasantly surprised when he found that they are transparent across every range of channel from phone support, to live chat, and support tickets. Support is provided by the same developers writing the software, all of which live in Europe. While other . Both A2 Hosting and SiteGround offer fast, friendly and helpful support. 1. Tickets can only be raised by a customer support agent if they decide your problem is complicated enough to be escalated to senior support. I've also used WPEngine for several years for a WordPress site and am really happy with them! r/webhosting. It would be great if someone could get this fixed with them, as it's a major pain and waste of time to have to manually renew 150+ tickets. Sometimes if you are lucky, you get an abstract answer after 1 hour and then you wait for hours and hours for the next reply. With SiteGround's higher-end plans like GoGeek, users get access to the provider's priority support team that includes its most-experienced support representatives. SiteGround is a holding of companies registered in the USA, UK, Bulgaria, and Spain that manages four offices and several datacenter locations around the world. To provide the ultimate experience for you we have designed our platform with the latest technology available. SiteGround Support. Got SiteGround suspension email?Is your Siteground account suspended due to malware infection? I have never been a big fan of SiteGround. . Siteground all the way customer support is great. Their live chat support and phone support is instantaneous. SiteGround is one of the pioneers to provide blatantly fast hosting speed to all its users. This is a public ticket. Contact Our Support Team - SiteGround Tutorials Contact Our Support Team When you need advanced technical help for issues that can't be resolved with our knowledge base, you can always count on our friendly support agents. Here are the results that we found in our page load speed tests. They reply within 15 minutes on average and in the majority of the cases the issues get resolved with a single reply. 28004 Madrid. That fast response time to support tickets is a crucial part of SiteGround's support policy. From shared hosting to bare metal servers, and everything in between. I had a very long conversation with five different support agents in the same thread regarding this issue. Any help or suggestions would be appreciated, and please let me know if more information is needed. Projections say that the industry will have a compound annual growth rate (CAGR) of 15.5% between 2020 and 2027. To get any help from the SiteGround support team, you can first log into SiteGround's User Area » Support » Contact (by scrolling right to the bottom of the support page). Siteground is known for its top-rated customer service which is available via phone, chat, and support tickets. Where to find my Support history - SiteGround KB Where to find my Support history To view your Support history, go to your Client Area -> Help Menu -> View Help Center -> Support History tab. I'm leaving SIteground for good. Their goofy setup has just kept getting goofier. All three hosts perform well when it comes to speed and uptime. A2 Hosting offers an Money-Back Guarantee while SiteGround offers a 30-Day Money-Back Guarantee. Sometimes they answer simply to keep the tickets closed, without trying to understand your issue. Today they host over 2 million websites, and process over 1500 support tickets, 1000 phone calls, and 3000 chat requests per day. Bluehost Reviews - Why you should pick it instead of Siteground or Dreamhost - Bluehost Support Ticket Among the earliest web hosts started in 1996, Bluehost has ended up being the biggest trademark name when it concerns WordPress hosting. If the site is clean they will re-activate your site right away. September 9, 2016. An unexpected journey through powerlessness, expeditiousness and hope! Bluehost Support Ticket. Siteground people seemed genuinely trying to help and is willing to go the extra mile, especially their technical ticket feature where they could post the issue to more experienced people to solve. ( click to enlarge ) SiteGround GoGeek customers can contact the 24/7 helpdesk via phone, live chat, and the ticketing system. From "Senior Technical Support" to "Technical Support Supervisor" and back again, it took three Gurus to fix the mess of Guru [S] and bring me back to square one. SiteGround stands out for having tech tickets, which allow you to receive personalized professional support for any issues you're having. An excellent way to make your decision between A2 Hosting vs SiteGround is to just test the service for yourself risk-free with these money-back offerings. Some of the helplines are live chat, phone support, and helpdesk tickets. Monday, 20 January 2014 21:51 CST. NameHero and SiteGround: Summary Therefore, SiteGround offers its customers top-notch support. When your website is up and running then it is in the benefit of your business that the website is running smoothly even with the slow internet connectivity. This is a place to discuss everything related to web and cloud hosting. The review s of SiteGround are complimentary, making statements like "Simple to Manage" and "Pleasant to Troubleshoot". Support is available via chat, phone and tickets 24/7, making it the winner of two Stevie Awards for customer service in 2020. Tickets will get replied within minutes (as opposed to hours). SiteGround offers 24/7 support via 3 modes: tickets, live chat and phone. I just switched from interserver who was good and cheap but not wordpress oriented as I liked. If you value the opinions of the experts, then this hosting is an excellent choice as it is very reliable and offers top . When your website is up and running then it is in the benefit of your business that the website is running smoothly even with the slow internet connectivity. Their support team is remarkably good at offering quick, helpful, and knowledgeable support to their customers. Currently, they've grown their staff to over 400 employees. "Prize Worthy Customer Support" and "Stress-Free Experience" are other descriptions of SiteGround hosting service on hostingadvice.com.. As for customer support, SiteGround, offers 24/7 chat, phone support, tickets, email and a comprehensive knowledge base filled with tutorials and guides. 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